If, at the time of the booking, you are unable to receive delivery on the allocated day, your local depot will contact you again later to rebook delivery free of charge. Failed delivery based on the above may incur redelivery or cancellation charges. If you require assistance, please communicate this to us prior to delivery for a quote to ensure we dispatch the appropriate courier service for you. Please note our standard free delivery service is to ground floor only and the courier is not obligated to assist in delivery to upper floors without lift unless pre-arranged. If there is no lift, the courier will charge for labour depending on access, item and number of floors. You will need to arrange for someone to be available all day on the delivery date although some courier providers may offer a more specific timeslot.įor large and bulky items, many of our courier partners will bring the item to your premises on upper floors if there is a working lift. Please note we are unable to provide a select day delivery or guaranteed weekend delivery. The booking is to advise you of the allocated delivery date to allow you to make arrangements to receive delivery on the day. Please make sure we have the correct telephone number to prevent delays. If you experience any problems with your delivery, please contact us immediately at įor large and bulky items, a booking is made with you prior to delivery. If the item is returned to us, a failed delivery charge may apply before the item can be booked again. For carded deliveries, it is your responsibility to follow the courier instructions to rearrange delivery as soon as possible. If there is no access, the courier may card your delivery or leave your item with a neighbour or in a common safe place. We partner with various courier service providers with standard delivery between 7am and 10pm, Monday to Sunday.įor small to medium size items, tracking information is provided for most orders (as available) which are delivered by the courier without notice. If this applies to your postcode, you will be informed prior to dispatch. Some UK Mainland postcodes may incur a surcharge of £50 - £250. We currently do not serve areas outside UK mainland including Scottish Offshore (KW15-17, ZE, HS, PA20, 41-49, 60-75, 77-78, KA27-28, PH40, 42-44), Scilly Isles (TR21-25), Northern Ireland (BT), Channel Islands (GY, JE), IOM (IM), Eire and BFPO addresses. Our standard FREE delivery service applies to UK mainland postcodes only.
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